Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owalru.shop.

What Owala customers should know about condition of returns
This condition of returns section covers orders and visits through owalru.shop for Owala. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to starting a request
Customers using owalru.shop can rely on the following Owala guidance about starting a request. When requesting a return or exchange, contact us at Support@Owalru.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at Owala
For Owala customers at owalru.shop, this section explains order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What Owala customers should know about support
Customers using owalru.shop can rely on the following Owala guidance about support. For return or exchange assistance, contact Support@Owalru.shop or 5624550952.

Details from Owala on eligibility
For purchases made through owalru.shop, Owala applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Owala on exceptions
For purchases made through owalru.shop, Owala applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

refund timing at Owala
For Owala customers at owalru.shop, this section explains refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalru.shop
Phone: 5624550952
Physical address: 197 Whitney Ave, New Haven, Connecticut, 06511, United States